:root{font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;font-size:12.6px;color:#233746;background:#f4f7fa;line-height:1.6}*{box-sizing:border-box}body{margin:0}.public-header{display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid #dce6ec;padding:18px max(24px,calc((100vw - 960px)/2));gap:24px}.public-header img{display:block;width:180px;height:60px;object-fit:contain}.public-header span{font-weight:600}.public-main{max-width:960px;margin:44px auto;padding:0 20px}.public-card{padding:32px;background:#fff;border:1px solid #dce6ec;border-radius:18px;box-shadow:0 8px 30px #0a25400e}.lookup-card{max-width:510px;margin:auto}h1{font-size:26.1px;line-height:1.2;color:#102532;margin:14px 0}h2{font-size:17.1px;margin:24px 0 12px}a{color:#087b75}p{overflow-wrap:anywhere}.eyebrow{font-size:10.8px;letter-spacing:.12em;font-weight:800;color:#087b75}label{display:grid;gap:7px;font-weight:600;margin:16px 0}input,textarea{width:100%;font:inherit;padding:12px;border:1px solid #cadadd;border-radius:9px;background:white;color:#233746}input:focus,textarea:focus{outline:2px solid #0ba69f;outline-offset:2px}button{font:600 12.6px Inter,system-ui,sans-serif;border:0;border-radius:9px;padding:12px 18px;background:#087b75;color:white;cursor:pointer}button:hover{background:#075f5a}.danger{background:#a13b3b}.help{color:#526775;font-size:11.7px}.alert{padding:12px;background:#fff0f0;color:#963636;border-radius:8px}.notice{background:#e7faf6;padding:12px;border-radius:8px}.share-box{background:#f4f7fa;padding:20px;border-radius:12px;margin:20px 0}.actions{display:flex;align-items:center;flex-wrap:wrap;gap:16px;margin:24px 0}.ticket-heading{display:flex;align-items:center;justify-content:space-between;gap:16px}.status{padding:5px 12px;background:#e7faf6;border-radius:20px;color:#087b75;font-weight:700;font-size:10.8px;white-space:nowrap}.public-message{border:1px solid #dce6ec;border-left:3px solid #0ba69f;border-radius:8px;padding:16px;margin:16px 0}.public-message header{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.public-message p{white-space:pre-wrap}.public-message time{font-size:11.7px;color:#526775}footer{text-align:center;color:#667887;padding:24px}@media(max-width:600px){.public-header{padding:12px 18px}.public-header img{width:140px;height:auto}.public-main{padding:0 14px;margin:24px auto}.public-card{padding:22px}.ticket-heading{align-items:flex-start;flex-direction:column}}